Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with [H Ray]. This Shipping Policy explains how we process and deliver orders.

Order Processing

  • All orders are processed within 1–3 business days after confirmation.
  • Orders are not processed, shipped, or delivered on weekends or public holidays.
  • During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Locations

We currently ship to:

  • All cities within Pakistan
  • Selected international destinations (if applicable)

Please ensure that your shipping address is accurate and complete when placing your order.

Shipping Charges

  • Shipping charges are calculated at checkout.
  • Free shipping may be offered on selected products or orders that meet a minimum purchase amount.
  • Any applicable customs duties, taxes, or import fees for international orders are the responsibility of the customer.

Estimated Delivery Times

Pakistan:

  • Major Cities: 2–5 business days
  • Remote Areas: 4–8 business days

International Orders:

  • Estimated delivery time: 7–21 business days (depending on destination and customs clearance)

Delivery times are estimates and may vary due to circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (where available). You can use this tracking number to monitor your shipment's progress.

Delayed or Lost Shipments

While we work with reliable shipping partners, delivery delays may occasionally occur due to weather conditions, courier issues, customs processing, or other unforeseen circumstances.

If your order has not arrived within the estimated delivery period, please contact us at [Your Email Address].

Incorrect Address Information

Customers are responsible for providing accurate shipping information. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Damaged Packages

If your order arrives damaged:

  1. Take photos of the package and product immediately.
  2. Contact us within 48 hours of delivery.
  3. Provide your order number and supporting photos.

We will review the issue and assist you with a replacement or other appropriate solution.

Order Changes and Cancellations

Orders may only be changed or canceled before they are shipped. Once an order has been dispatched, changes or cancellations may not be possible.

Contact Us

If you have any questions about shipping, please contact us:

[Your Store Name]
Email: [itzrayan777@gmail.com]
Phone: [03006144009]